General Terms and Conditions

This page sets out the rules that govern your use of Greenluck’s online casino and sportsbook. It explains the contractual relationship between you and us, the responsibilities we each have, and the practical steps we take to keep the service secure and fair. By registering and using our services you agree to these terms, so please read them carefully.

Account responsibilities

You are responsible for keeping your account details secure and accurate. You must provide true and complete information when registering and update it if anything changes. We may ask you to verify your identity and address at any time - verification is required before withdrawals and can affect limits on deposits and play. Only one account is permitted per person. If we suspect fraud, money laundering, or abuse of promotions we may suspend or close accounts and withhold funds while we carry out checks.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and lawfully permitted to gamble. You must be the named account holder and not be subject to any local restrictions. If you are prevented from playing by local law, you should not register an account. We reserve the right to refuse registration from any jurisdiction in line with our operational policies.

Acceptable platform use

Use the site for lawful personal gambling only. Prohibited activity includes collusion, use of bots or unauthorised software, attempts to manipulate games or promotions, and any action intended to circumvent limits or checks. You must not place wagers on behalf of third parties or share account access. Misuse may lead to account suspension, confiscation of winnings, and reporting to appropriate authorities.

General bonus and promotion rules

Promotions are offered under specific terms available on the promotions page and in the bonus section of your account. Bonuses normally require a qualifying deposit and are subject to wagering requirements, maximum bet limits while a bonus is active, and game contribution rules. We may restrict certain games and exclude players from offers where misuse is suspected. Withdrawals may be refused until bonus conditions are met and any irregular activity is resolved.

Deposits and withdrawals

Deposits may be made using the payment methods displayed in the cashier. Minimum and maximum amounts apply and may vary by method. Withdrawals are subject to verification, internal check procedures, and any applicable limits. We may process large withdrawals in instalments for compliance and risk reasons. Fees charged by payment providers or for currency conversion are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a dispute, contact our support team in the first instance. We will investigate and aim to respond promptly. If we cannot reach agreement we may use an independent adjudicator or mediation service where appropriate. While we seek to resolve matters informally, we retain the right to take any necessary action to protect the platform, our staff, and other players.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on this page and, where required, notified to active account holders by message or email. Continued use of the site after changes have been published constitutes acceptance. If you disagree with any change you should stop using the service and contact support to close your account.