Privacy Statement

This Privacy Policy explains how Greenluck collects, uses and protects the personal information you provide when using our online casino and sports betting services. We respect your privacy and aim to be clear about what data we hold, why we process it and how you can exercise your rights.

Types of data we collect

We collect several categories of information needed to operate your account, provide services and meet regulatory and payment obligations.

Personal data

This includes the details you give when registering and verifying your account, for example your full name, date of birth, postal address, email address, phone number and identity documents supplied for verification.

Technical data

We collect device and connection information such as IP address, browser type and version, device identifiers, operating system, and location data where permitted. We also log activity data including pages viewed, games played and session times.

Transactional data

Transactional records cover deposits, withdrawals, bets, bonuses awarded and cancelled transactions. We retain payment method details where needed to process transactions and comply with anti-money laundering checks.

How we use your information

We use your data to open and manage your account, process payments, perform identity and fraud checks, provide customer support and handle disputes. Data also helps us to maintain security, comply with legal and regulatory obligations, analyse service performance and personalise non-essential communications where you have consented.

Data protection and storage

We protect data using standard security measures such as encryption in transit and at rest, access controls and regular security reviews. Personal information is stored only for as long as necessary to provide our services, meet legal obligations and resolve disputes. We use trusted third-party processors and impose contractual safeguards to protect your information.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functions and measure performance. Some cookies are essential for account security and payments, while others support analytics and marketing. You can manage or block cookies via your browser settings or the site cookie controls, though this may affect site functionality.

Your rights

You have rights to access the personal data we hold about you and to request correction, restriction or erasure in certain circumstances. You may withdraw consent for direct marketing at any time. You can also object to processing where applicable and request a copy of your data in a portable format.

Access, correction and deletion of data

To exercise your rights, contact us at [email protected]. We will verify your identity before responding and aim to deal with requests promptly. Some data may be retained where necessary for legal compliance, fraud prevention or to protect our legitimate interests.

Information sharing and third parties

We may share information with payment processors, game and platform providers, fraud-prevention services, analytics providers and law enforcement or regulators when required. We only share the minimum necessary data and require third parties to protect it appropriately.

Privacy policy updates

We may update this policy from time to time to reflect service changes. Any significant changes will be posted on this page and, where appropriate, notified to you through your account.